PACIFIC GEM New Zealand

Fast Shipping and Professional Packaging

We offer a broad range of shipping options thanks to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff are trained to package your goods precisely according to the specifications that we supply. Before shipping the goods are thoroughly inspected and secured. Each day, we ship to thousands of clients in multiple countries. This shows that we're committed to becoming the biggest retailer online in the world. Warehouses and distribution centers are located throughout Europe as well as the USA.

Note: Orders that contain more than one item are assigned a processing period according to the item.

We will inspect each and every one of the items ordered before shipping. Today, the majority orders will be shipped within 48 hours. The delivery time varies between 3-7 days.

Returns

The inventory is always changing and we are unable to completely manage it because of the fact that multiple parties are involved, which includes our factory and warehouse. Therefore, the actual inventory could change at any time. Please be aware that it is possible that your order will be out of stock after you have placed the order.

Our policy is valid for 30 days. However, if the 30 days have elapsed since you purchased your product, we are unable to offer you a return or exchange.

In order to be eligible for a return, your item must be in good condition and in the same state as you received it in. The item must be returned in its original packaging.